Returns

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately
we can’t offer you a refund or exchange. To be eligible for a return, your item must be
unused and in the same condition that you received it. It must also be in the original
packaging.

Several types of goods are exempt from being returned. Please get in touch with us via our
Contact page for more information. Please do not send your purchase back to the
manufacturer.

Refunds (if applicable)

We only refund items if they are defective or damaged. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain
amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the
same item, send us an email at deb@lucemgroup.com.au.

Shipping

To return your product, contact us for a shipping address.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will
be deducted from your refund. Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service
or purchasing shipping insurance. We don’t guarantee that we will receive your returned
item.