If you have ordered a product from Lucem, your order will be processed Monday – Friday
(excluding public holidays) from 7am – 3:30pm AEST and may take a few days to
process before being shipped.

In some cases, we may need to contact you before your order can be shipped. To ensure
there is no delay, please respond to any email/phone call from our team.

We ship to locations within Australia only. For more information on shipping costs, get in
touch with us via our Contact page.